Online Customer Comments and Feedback Form

At Sport Aberdeen we are committed to delivering the highest standard of service to our customers and we want your visit to our facilities to be as enjoyable as possible. To help us deliver the best possible service please take a minute to complete this customer comments and suggestion form below.

You can get in touch with any of our centres directly by visiting our  Facilities page for full contact details. You can also give us your feedback using any of the following methods:

Online

• Complete the online feedback form below.

Writing to us

• Download a copy of the Customer Comment and Suggestion Form. You can also pop into any of our centres and pick one up.

Remember and leave your contact details to be entered into our monthly prize draw to win a family pass to the Beach Leisure Centre and Linx Ice Arena!

If you do not receive a satisfactory response within our timescales given, please contact:

• Quality Assurance Manager
  Sport Aberdeen
  Inspire Building
  Beach Boulevard
  Aberdeen, AB24 5HP
  Email: information@sportaberdeen.co.uk
  Tel: 0845 601 3611

Data Protection Statement

Sport Aberdeen will process your information fairly and lawfully and in accordance with the principles of the Data Protection Act 1998.

The information collected on this form is recorded manually and on computer, stored securely and processed for the purposes of promoting and marketing of Sport Aberdeen.

For the purposes of processing your personal information, Sport Aberdeen is the Data Controller.

You have the right to obtain details of the personal information which Sport Aberdeen holds about you.

Such a request should be made in writing to:

• Data Protection
  Sport Aberdeen
  Inspire Building
  Beach Boulevard
  Aberdeen, AB24 5HP

Feedback Form

* Indicates required information

Please state which Sport Aberdeen facility you used*

Which Service did you use?

Aberdeen Aquatics

Active Communities

Active Schools

Cafe

Climbing Wall

Fitness Gym

Fitness Classes

Golf Courses

Health Suite

Ice Rink

Sports Centres

Swimming Pool

Other - please state

About the Centre(s) you used

Please rate the following from 1–5 inserting in the appropriate box: 1 = Very Poor, 2 = Poor, 3 = Satisfactory, 4 = Good, 5 = Very Good.

Booking Process
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Café Facilities
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Car Park
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Changing Rooms
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Fitness Gym
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Health Suite
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Ice Rink
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Lockers
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Pool Temperature
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Range of Services Available
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Reception
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Sports Hall
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Swimming Pool
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Toilets
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Vending Machines
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About the Staff

Please rate the following from 1 – 5,inserting the number in the appropriate box (as above).

Appearance
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Competence
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Friendliness
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Helpfulness
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Optional Information about yourself

Name

Address

Age

Telephone Number

Email

Please add any comments or suggestions you feel could improve our service to you

Would you recommend to a Friend?
*

YesNoDon't know

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