Trading Standards

Trading Standards, or Consumer Protection Departments as they are sometimes known, are a local authority service. Officers within these departments enforce a range of legislation, over 100 Acts of Parliament and over 600 separate Regulations.  These duties are carried out through inspection, sampling, testing, investigation and advice - increasingly by informing, advising and educating traders and consumers. 

Many Trading Standards Departments also have a consumer advice section, which can advise consumers on their rights when they have a consumer problem.

We can

• Give impartial advice on consumer law and your rights
• Suggest action you can take
• Advise on civil court procedure
• Investigate if the criminal law has been breached

We cannot

• Close businesses down
• Automatically obtain a refund for you
• Recommend businesses
• Take action when the criminal law has not been broken
• Tell you which businesses to avoid

For further information, please visit the Trading Standards website. Consumers can contact Trading Standards directly on 01224 523737 or email trading.standards@aberdeencity.gov.uk.

Trading Standards are responsible for enforcing a wide range of criminal laws, through a combination of routine inspections, special projects and advice to business. The main areas of work include dealing with: 

• Misdescribed goods and services
• Counterfeit goods
• Misleading price indications
• Product Safety
• Mileage fraud on motor vehicles
• Package holidays and timeshare 
• Underage sales of tobacco, fireworks, videos etc
• Rogue and doorstep traders
• Weights and Measures
• Debt Advice
• Consumer Advice