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The Scottish Social Housing Charter

What is the Scottish Social Housing Charter?

Social Housing Charter home page image The Scottish Social Housing Charter sets the standards and outcomes that all social landlords should aim to achieve when performing their housing activities.

Before submitting the Charter for approval the Scottish Government completed a long consultation. Many of our tenants were involved in this process and our Tenant and Resident Forum (TARF) also sent a written reply.

The Charter was approved by the Scottish Government on 14 March 2012 and has effect from 1 April 2012. If you would like to view a copy of the Charter please visit the Scottish Social Housing Charter website.

Purpose of the Charter

The Charter will help to improve the quality and value of services that social landlords provide for their tenants and other customers. It will do so in the following ways:

  • By providing tenants and other customers with a clear statement of what they can expect from Aberdeen City Council with regard to the Housing service.

By tenants and other customers we mean current and future tenants, homeless people and other people who use our housing services such as owners in multi-storeys who pay a service charge and gypsy travellers who use our site at Clinterty.

  • By focussing the Council’s efforts on achieving the outcomes that most matter to our tenants and customers.

An outcome is a result we want to happen.

The Regulator's reports will also help ensure that public investment in new social housing only goes to landlords that are assessed to be performing well.

The Charter replaces the performance standards detailed in the Housing (Scotland) Act 2001. It does not replace any of the legal duties that apply to Aberdeen City Council, but in a number of cases the outcomes describe the results that the Council should achieve in meeting our legal duties.

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