If you are telling us about something for the first time, please give us the opportunity to put things right before complaining by contacting the school, community centre or service directly in the first instance. To do this, go to the service you want from the services list.
Common issues
Complaints about the following issues are dealt with differently, and not under our complaints handling procedure. We will pass on these complaints to the correct team where possible, or you may wish to contact them directly. For more information, please use the links provided below:
- Social Work Comments or Complaints: For more information about the social work complaint handling procedure.
- Care Inspectorate: If your complaint relates to a care service we provide, you can complain to the Care Inspectorate.
- Corporate Insurance: If you wish to make a claim, please contact the department or service directly.
- If you don't think you should have received a Parking Penalty Charge Notice or Bus Lane Enforcement Charge Notice, you have the right to appeal.
- Antisocial Behaviour: If you are experiencing antisocial behaviour from your neighbours, the Community Safety team may be able to help.
- Housing and Support Officers: If there are any issues regarding communal areas in your Council-owned building, your Housing and Support Officer should be notified.
- Guidance notes for the job application process: Information and advice about our recruitment process is available.
- Councillors: Complaints against Councillors should be referred to The Commissioner for Ethical Standards in Public Life in Scotland (CESPLS).
- Outside bodies: Organisations, such as Sport Aberdeen, have their own complaints procedures. Please contact them directly.
- If you wish to make a complaint regarding someone committing fraud against the Council, including blue badge and parking permit abuse, you can use our online report fraud form.
If you have tried reporting the problem and it has not been resolved, you can make a complaint using our online form:
You can also make a complaint in person at any council office or by contacting our Customer Feedback Team by telephone or in writing:
Customer Feedback Team
Business Hub 16
Third Floor West
Marischal College
Broad Street
Aberdeen
AB10 1AB
01224 070075
Please describe your complaint in as much detail as possible. Tell us:
- your full name and address
- what happened and when
- who was involved
- what should have happened
- how you want us to resolve the matter
Help making a complaint
If you are unable or reluctant to make a complaint yourself you can ask a friend, relative or advocate to make one for you. If you would prefer for an advocate to act on your behalf, you can contact the Scottish Independent Advocacy Alliance for advice on those available in your area. You must give the person making the complaint permission to act on your behalf by completing a Third Party Consent to Disclose Form.
How long do I have to make a complaint?
You can make a complaint up to 6 months after the event happened, or 6 months after finding out that you have reason to complain but no more than 12 months after the event itself.
In exceptional circumstances, we may accept a complaint after the time limit.