Cashless parking
In August 2024 PayByPhone and RingGo became the cashless parking providers in Aberdeen.
PayByPhone and RingGo offer motorists a quick and easy means of payment to the existing pay and display machines by paying via your mobile phone. Both services are now available in all on-street parking bays or where indicated in car parks.
There are no convenience charges for using either service, the cost of a cashless parking session will be the same as using a parking meter.
Calls to the provider will be charged the standard rate agreed with your mobile phone operator. Such calls are often included free in mobile phone packages, so if you get free minutes, your call will usually be included in this.
Please be aware of scams involving fake QR codes on parking meters. Recent scams across the country have seen fake QR codes places on parking signage and meters that once scanned takes the user to fraudulent websites that takes their details and payment.
We don’t have QR codes on any of our machines across the city.
PayByPhone
You can register with PayByPhone either by downloading the PayByPhone smartphone app free of charge from the relevant store or at PayByPhone Register.
When you register for the service you will be asked to provide:
- The number plate, colour and make of your vehicle.
- Your payment card details.
You can also register at the same time you want to park, using the PayByPhone app or by calling 01224 440871.
The PayByPhone service includes the following features:
- Optional SMS reminders and receipts.
- Email receipts
- VAT receipts
- Countdown timer on the app
- The option to extend parking (within parking restrictions)
- Multiple vehicles and cards added on to one account
Using PayByPhone
Once you have registered, PayByPhone recognises your mobile phone number and retrieves information you have given previously. This means that when you pay you only have to give:
- The location code for where you are parked.
Each area offering PayByPhone has its own six-digit location number, which will be signposted. See all PayByPhone location codes. - How long you want to park for.
- The 3-digit security code from your payment card.
The PayByPhone web page provides further information, as well as demonstration videos that are available on Youtube on how to use the App and service.
PayByPhone have also developed a self-service support centre on their website.
You can find out more on the PayByPhone website.
Meters For Trees
Meters for Trees is based on a very simple principle: replacing parking meters with trees through PayByPhone.
Not only does cashless parking save money through theft; but improves air quality by removing the need for vehicles drive all over town collecting cash from the machines and maintaining them when they break or are vandalised. Either way, clocking up miles and releasing harmful carbon dioxide into the air.
Via this programme PayByPhone donate 65 trees yearly and has offset 65 tonnes of carbon dioxide through Portel-Pará REDD, a Verified Carbon Standard (VCS) audited project in the Amazon rainforest that combats deforestation.
RingGo
How to use RingGo
You can register with RingGo by downloading the free RingGo onto your smartphone app via the App Store or Google Play Store free of charge.
Once downloaded onto your smartphone you will be asked to register a few details. When you park, you will need to:
- Confirm your vehicle registration number (with no spaces)
- Enter the five or six-digit location number shown on the signage
- Select how long you want to stay
- Confirm your payment details
If your parking is running out, you can extend the time wherever you are by using the RingGo app. Select your current parking session from the sessions tab and the app will ask how long you want to extend by. Choose a time, confirm and your parking is extended.
VAT receipts can be viewed and downloaded via the RingGo website.
Reminders will alert you when your parking is due to run out.
If you don't have a smartphone, you can still use RingGo by calling 01224 510510.
You can also watch a YouTube tutorial on how to use RingGo or visit the RingGo help centre.
For a full detailed list of places where you can park locally with RingGo, please see the RingGo app or visit the RingGo website.
VAT receipts
If you need a VAT receipt for your PayByPhone or RingGo parking sessions, you can view and print it online by logging into the PayByPhone website or RingGo website.
