Your data: Accord Card

How we use your information

Aberdeen City Council uses the information you provide to provide you with online access to the Accord (National Entitlement) Card which carried electronic entitlement to Access to Leisure, and free bus passes application, renewal and replacement services.

We also use your information to provide you with cashless catering services in our schools and very sheltered accommodation, including balance alerts.

How long we keep your information for

Your data is held indefinitely once you have been approved for an Accord (National Entitlement) Card unless you inform us that you no longer live in Aberdeen City or you request your data to be erased. If your data is erased, you will no longer be able to use your Accord (National Entitlement) Card.

For new non-disability related applications, we will keep your application information for 6 months from the date your application is submitted.

For new disability related applications, we will keep your application information for 39 months from the date your application is submitted. This so that we have a record of your eligibility when you come to renew.

For renewals, replacements and changes of address, we will keep your application information for 6 months from the date your application is submitted.

For cashless catering and balance alerts in schools, your data will be stored for six years after you have left Aberdeen City Council education. For cashless catering and balance alerts in very sheltered accommodation, your data will be stored for six years after you have left Aberdeen City Council very sheltered accommodation. If you wish to cancel your balance alert you can do so at any time by replying to the alert with the Subject STOP. If it is a text alert simply text 8LWND to 60777.

Your data will be stored in our Accord (National Entitlement) Card system to enable our customer service department to process your request. Your data will be shared with the National Entitlement Card Programme Office (except for cashless catering and balance alerts) to enable us to provide this national service. See more information about how National Entitlement Card records are held and managed.

Your data will be also stored on secure servers within the EEA by our supplier Firmstep Ltd and on servers maintained by Aberdeen City Council in our local data centre with BrightSolid. For cashless catering services your data will also be stored on servers maintained by Aberdeen City Council in our schools or very sheltered accommodation at the site you receive catering from.

Your rights

You have rights to your data, including the right to ask for a copy of it. See more information about all of the rights you have. You also have the right to make a complaint to the Information Commissioner’s Office. That is the body responsible for making sure organisations like the Council handle your data lawfully.

Our legal basis

Aberdeen City Council is the Data Controller for this information. Wherever the Council processes personal data, we need to make sure we have a legal basis for doing so in data protection law. The Council understands our legal basis for processing personal data in relation to the Accord (National Entitlement) Card as 6(1)(c) and 6(1)(e) of the General Data Protection Regulation.

For cashless catering services, this is because this activity is part of our public task, and something which the Council is required to do under the Electronic Money Regulations 2011. For cashless catering in schools this is something the Council is further required to do under the Health and Nutrition Act 2007.


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