By applying for a permit, the applicant agrees to be bound by the following terms and conditions:
1. Applying for and managing a virtual parking permit
1.1 Applicants must be 16 or over of age to apply for a permit.
1.2 By applying for a residential parking permit, the applicant believes they meet the eligibility criteria for the permit.
1.3 It is an offence under the Road Traffic Regulation Act 1984 for a person to knowingly make a false statement to obtain a permit for himself or another; to lend or allow to be used, with intent to deceive, a permit for use by another person; to counterfeit or forge a permit; to aid, abet, counsel, procure or incite another to commit such an offence. Aberdeen City Council may conduct such investigations as it considers necessary to prevent or detect fraud and misuse of parking permits.
1.4 It is the responsibility of the permit holder to ensure their parking permit account details are both accurate and up to date. The holder must update their parking permit account immediately if there are any changes to the information provided when registering. The council may suspend or cancel their account and, therefore, their permit(s), with immediate effect if they breach these terms and conditions. If the council decides to take this action the applicant will not be entitled to a refund.
1.5 It is the responsibility of the permit holder to ensure that their permit has been activated for their vehicle. Failure to do so may result in a Penalty Charge Notice (PCN) being issued on the vehicle.
1.6 Any Penalty Charge Notice (PCN) that is issued to a vehicle because of inaccurate information being recorded by the applicant will not be eligible for cancellation. This does not affect any appeal rights.
1.7 If the permit holder’s qualifying circumstances change at any time, such as, the ownership of the vehicle/s or their address, then the permit holder must amend their account accordingly. This can be done online via their online parking permit account.
1.8 A permit does not guarantee a parking space will be available, nor does it assign a bay to an individual or property.
1.9 The council reserves the right to cancel or refuse to issue a permit, and the permit holder will forfeit their fee if:
- the permit holder or any person using the permit fails to comply with a reasonable request from a City Warden, a police officer or an authorised officer of the council in respect of their behaviour or usage of any permit issued by the council it becomes apparent that a permit issued by the council is improperly held or is being improperly used;
- it becomes apparent that you are not eligible for the permit type that you hold or that it is not being use appropriately;
- there is any default in payment of the council's appropriate charge for the permit;
- the vehicle against which the permit has been issued has five or more outstanding penalty charges which have reached the stage where the statutory rights of appeal have been exhausted.
- the council has reason to believe the permit holder has moved away from the registered permit address.
1.10 Aberdeen City Council provides a privacy notice on its website which details how the council uses personal data when applying for a permit.
1.11 The council can cancel a permit where it considers the Terms and Conditions have not been met.
2. Renewals
2.1 Permits do not automatically renew, it is the permit holder’s responsibility to ensure they renew their permit in time.
2.2 Permits can be renewed online 30 days before the expiry date.
2.3 If a permit is renewed prior to the expiry date then any new permit term will be added on to the original date of expiry.
2.4 If a permit has expired the customer will have an additional 10 days to renew the permit online. The permit will not be valid for use between the expiry date and the date it is renewed. This means that the appropriate parking charges must be paid during the period that the permit is not valid. The permit will become valid again once it has been renewed and the fee for the permit paid. The date payment is taken will be the date the permit is valid from and any purchased term will also start on that date.
2.5 If a permit has expired for more than 10 days then it is no longer possible to renew the permit and a new application will need to be made.
2.6 Any PCN issued while the permit is not valid will not be eligible for cancellation. Renewing the permit after receiving a PCN will also not make the PCN eligible for cancellation. This does not affect the right to appeal a PCN.
3. Cancellations and refunds
3.1 Only resident and business permits can be cancelled and issued a refund.
3.2 Minimum term period apply to each permit type, only unused months beyond the minimum term are eligible for refund and subject to an additional £10 administration charge.
| Permit Type | Initial Permit Term | Permit Periods | Refund Eligibility | Administration Charge |
|---|---|---|---|---|
| Resident permit | 3 Months | 3 months | No refund available once the permit has started | £10 |
| Resident permit | 6 Months | 3 months | A refund will be offered for any full months remaining beyond the minimum term on the permit. Maximum eligible refund value is £55 less the administration charge. | £10 |
| Resident permit | 12 Month | 6 months | A refund will be offered for any full months remaining beyond the minimum term on the permit. Maximum eligible refund value is £100 less the administration charge. | £10 |
| Fixed and flexible business permit | 3 Months | 3 Months | No refund available once the permit has started | £10 |
| Fixed and flexible business permit | 6 Months | 3 Months | A refund will be offered for any full months remaining beyond the minimum term on the permit. Maximum eligible refund value is £160.50 less the administration charge. | £10 |
| Fixed and flexible business permit | 12 Months | 7 Months | A refund will be offered for any full months remaining beyond the minimum term on the permit. Maximum eligible refund value is £243 less the administration charge. | £10 |
| Repairs & Maintenance Garage (fixed & flexible) | 3 Months | 3 Months | No refund available once the permit has started | £10 |
| Repairs & Maintenance Garage (fixed & flexible) | 6 Months | 3 Months | A refund will be offered for any full months remaining beyond the minimum term on the permit. Maximum eligible refund value is £146 less the administration charge. | £10 |
| Repairs & Maintenance Garage (fixed & flexible) | 12 Months | 7 Months | A refund will be offered for any full months remaining beyond the minimum term on the permit. Maximum eligible refund value is £221 less the administration charge. | £10 |
3.3 When cancelling online you will be provided an estimate of the refund due, the council reserve the right to amend this figure based on any mitigating factors.
3.4 Permit cancellations and refund requests cannot be back dated, it is the permit holder’s responsibility to ensure they submit the cancellation request.
3.5 If the council cancels a permit for any reason, there is no entitlement to a refund.
3.6 All refunds will be processed within 10 working days of cancellation.
3.7 Refunds will only be issued to the original payment method used to purchase a permit.