If you can’t resolve your issue online, call the number for the relevant service as detailed below.
Calls will be free for many of our customers. Some of our services have 0800 freephone numbers and if you have ‘free minutes’ in your call plan, your call to any of our 03000 numbers will be included. Any calls out with your inclusive minutes within your call plan will be charged at the rate of a local call, which can vary depending on your phone provider.
Support line
The Council has a free support line for those:
- facing crisis
- extreme hardship due to the rising cost of living
- struggling with mental health challenges
- experiencing domestic abuse or concerned about a family member/friend
We offer a range of support and advice to those who find themselves in a crisis. Examples of support we provide include help with getting food, discussing financial assistance that is available to you, and who you can go to for energy costs and wellbeing advice. We work alongside other Council teams as well as our partners in the city to provide support to our residents.
Our Community Support team can be contacted on 0800 0304 713
We can support with crisis grant applications Monday to Friday 9am-5pm only.
To make an online application at any time for a crisis grant, please go to crisis grant.
This is not a medical helpline, if you require medical assistance, you should contact your GP, or call NHS 24 on 111.
Request a gas repair including emergencies (Council Tenants)
If you are experiencing a problem with a gas appliance such as a gas central heating, hot water or other boiler issues, including a leaking heating system you should call Gascall:
01224 937 788 (open 24hrs, 7 days a week)
Contact Centre
03000 200 292 Monday to Friday, 9am to 5pm, for:
- Make a payment - option 1 (automated payment line available 24 hours a day)
- Housing including housing repairs - option 2
- Council tax, benefits and business rates - option 3
- Waste, planning, environmental health and trading standards - option 4
- Parking, roads, streets and transport - option 5 (9am - 5pm)
- To switch vehicle registration on flexible parking permit outwith 9am and 5pm select option 4 during these times: Mon - Fri, 8am - 9am, Saturday, 8am - 6pm and Sunday, 1 - 5pm )
- Registrars, bereavement and archives - option 6
Education and culture
03000 200 293 Monday to Friday, 9am to 5pm, for:
- Accord card and national entitlement cards - option 1
- Libraries (loans, renewals and general enquiries) and information services - option 2
- Museums and galleries - option 3
- Schools (school placings and school transport) and nurseries - option 4
- Family Information Service - option 5
