Providing feedback on our recruitment process

Although we wish to ensure that our recruitment and selection process is carried out properly and fairly to provide equality of opportunity for all applicants, we recognise that from time to time an unsuccessful applicant may feel aggrieved if they are not shortlisted or appointed.

Seeking feedback from the selection panel may help you to understand the reasons for not being selected but if after receiving feedback you continue to believe that you have been unfairly treated, you should put your complaint in writing to askHR@aberdeencity.gov.uk.

We have a specific procedure for dealing with recruitment complaints which will be provided to you when you submit your complaint so that you know how and when you will receive a response.

Our aim is to provide a service that is always improving and provides you, the applicant, with a positive experience – whether you’ve been successful or unsuccessful in your application.

We therefore welcome any feedback from you on how you have found our recruitment process so that we can look at how we can make the recruitment experience better for applicants. As such, when you apply for a job with us, you’ll have the opportunity to provide feedback on your recruitment experience every stage of the process. Alternatively, you can email your feedback directly to askhr@aberdeencity.gov.uk.

When you are giving feedback, don’t just tell us where we’ve made a mistake or disappointed you, please tell us how we can make the process/experience better too!