We would always advise that in the event of a complaint the first contact is made with the trader by you - preferably in the form a letter (with proof of delivery). If that has not worked, if you are located in the UK, the Citizens Advice Bureau will give you advice. From outside the UK contact the UK European Consumer Centre.
Sexual Entertainment Venue Licence
If you wish to make representations about an application you must do so in writing to the local authority within 28 days of either, the application, the date the application was advertised or any other date given, whichever is later.
A Sexual entertainment venue licence is required for the use of any premises at which sexual entertainment is provided before a live audience for (or with a view to) the financial gain of the organiser.
The Licensing Committee have adopted a licensing policy statement in relation to the licensing of sexual entertainment venues. This details how to apply for a licence. Please ensure that you review this before applying for a licence.
It is possible to apply for a waiver which, if granted, would mean that you don’t require the licence. Please review the licensing policy statement for further information in relation to this.
You should not operate as a sexual entertainment venue without obtaining a licence or a waiver unless you are relying on the occasional use exemption.
If a licence is granted, conditions will be attached. Please see the licensing policy statement for details on which conditions will be applied as standard and how additional conditions may be added.
You must give notice of your application by publishing an advertisement in a newspaper specified by the local authority, being a newspaper circulating in their area within seven days of the application. The applicant shall supply a copy of the advertisement to the Licensing Authority. Notice of the application must also be displayed for 21 days, from the date of the application, on or near the premises in a place where the notice can conveniently be read by the public.
Civic Government (Scotland) Act 1982
Applications must be:
• be made in writing (including by electronic means)
• be signed by the applicant (including by electronic means)
The applicant must put up a notice near the premises for 21 days beginning with the date of the application. This must state that an application has been made, details of the application, e.g. the applicant's name and address, that objections and representations can be made and how they can be made. Once the notice has been up for 21 days the applicant must submit a certificate of compliance to the authority. An authority will need the certificate before they can make a final decision on the application.
You must give notice of your application by publishing an advertisement in a newspaper specified by the local authority, being a newspaper circulating in their area within seven days of the application. The applicant shall supply a copy of the advertisement to the Licensing Authority Notice.
The licensing authority will send a copy of the application to the local chief constable and to the Fire Authority.
The authority must consider any representations when assessing the application. They must give the applicant notice in writing of any representations but will not give the name and address of the person making the representations unless they consent. They may hear representations before making a decision. They may also make any investigations they feel are necessary before considering the application.
If the authority intend to take into account a representation and they have not given the person who made it or the applicant the opportunity to be heard, they must give the applicant the chance to notify them in writing on the applicant's views to the objection or representation. A reasonable period must be allowed, which can be no less than seven days.
No. It is in the public interest that the authority must process your application before it can be granted. If you have not heard from the local authority within a reasonable period, please contact it. You can do this online if you applied through the UK Welcomes service or contact the Licensing team.
If you wish to appeal against a decision you may do so to the local sheriff within 28 days of the decision. The sheriff can only uphold an appeal if they consider that the licensing authority:
• erred in law
• used incorrect material fact when making their decision
• acted contrary to natural justice
• didn't exercise their discretion in a reasonable manner
Appeals against a sheriff's decision can be made to the Court of Session within 28 days of the decision.